Privacy Policy
Last Updated: 14 January, 2025
At BaliEasy, we are committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy outlines the types of information we collect, how we use and share it, and the rights you have regarding your data. By using our website and services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
1.Personal Information You Provide:
- Name, email address, phone number, and billing address.
- Payment information (processed securely through third-party payment processors).
- Documents required for Know Your Customer (KYC) verification when activating eSIMs.
2.Automatically Collected Information:
- Device information, including IP address, browser type, and operating system.
- Usage data such as pages viewed, links clicked, and time spent on our website.
- Location data to optimize services and provide specific eSIM plans.
3.Cookies and Tracking Technologies:
- We use cookies to improve website functionality, enhance user experience, and analyze traffic.
Types of Cookies We Use
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| sc_f | 1 year 1 month 4 days | PayPal sets this cookie when a website is in association with PayPal’s payment function. |
| KHcl0EuY7AKSMgfvHl7J5E7hPtK | 1 year 1 month 4 days | PayPal sets this cookie to run the purchase facilities offered on the website through PayPal. |
| enforce_policy | 1 year | PayPal sets this cookie for secure transactions. |
| x-pp-s | session | PayPal sets this cookie to process payments on the site. |
| tsrce | 3 days | PayPal sets this cookie to enable the PayPal payment service in the website. |
| ts | 1 year | PayPal sets this cookie to enable secure transactions through PayPal. |
| ts_c | 1 year | PayPal sets this cookie to make safe payments through PayPal. |
| woocommerce_items_in_cart | session | WooCommerce sets this cookie to record if there are any items in the WooCommerce shopping cart. |
| woocommerce_cart_hash | session | WooCommerce sets this cookie to determine when cart contents/data changes. |
| wp_woocommerce_session_* | 2 days | WooCommerce sets this cookie to make a unique code for each customer so that it knows where to find the cart data in the database for each one. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| LANG | 9 hours | Linkedin set this cookie to set user’s preferred language. |
| nsid | session | PayPal sets this cookie to enable the PayPal payment service on the website. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| sbjs_migrations | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first_add | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_current | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_first | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_udata | session | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| sbjs_session | 1 hour | Sourcebuster sets this cookie to identify the source of a visit and stores user action information in cookies. This analytical and behavioural cookie is used to enhance the visitor experience on the website. |
| CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. |
| _clck | 1 year | Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. |
| SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. |
| _clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording. |
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. |
| l7_az | 1 hour | This cookie is necessary for the PayPal login function on the website. |
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. |
| ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user’s session ID and verify ads’ clicks on the Bing search engine. The cookie helps in reporting and personalization as well. |
| c | 20 years | Rubicon Project sets this cookie to control the synchronization of user identification and the exchange of user data between various ad services. |
How We Use Your Information
The information we collect is used for:
- Processing orders and activating eSIMs.
- Providing customer support and responding to inquiries.
- Improving our website and services.
- Sending transactional emails, including order confirmations and updates.
- Complying with legal obligations, such as KYC requirements.
How We Share Your Information
We do not sell or rent your personal information. However, we may share your data with:
Service Providers:
For payment processing, eSIM activation, and KYC verification.
Legal Authorities:
If required to comply with applicable laws, regulations, or legal processes.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the following rights:
- Access to your personal data.
- Correction of inaccurate or incomplete data.
- Deletion of your personal information, subject to legal and contractual obligations.
- Restriction of or objection to certain data processing activities.
To exercise your rights, contact us at esim@balieasy.com.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: esim@balieasy.com
Phone: +6281 239 382 588
