Complaint Handling Policy

Complaint Handling Process

At BaliEasy, we value your feedback and are committed to resolving any issues quickly and efficiently. Your complaints help us improve our products, services, and customer experience.

How to File a Complaint

You can submit your complaint via email or any of the contact methods listed on our website at www.balieasy.com/contact.

• When submitting a complaint, please include your Order Number and the email address you used to make the purchase on our website.
• If you contact us via WhatsApp or web chat, we’ll verify your issue immediately and provide you with a reference number.
• Complaints submitted via email or other channels will receive a response and reference number within a maximum of 24 hours or one business day.

Resolution Process

• We aim to resolve your complaint promptly. If more time is required, we’ll notify you of the expected timeframe and reasons for the delay.
• Once a resolution is agreed upon, we will implement it within two business days unless further actions are required from you.

Record Keeping

We maintain a record of all complaints, including:

• Your contact details, order number, and a description of the issue.
• The proposed resolution and expected response time.
• Updates on the resolution process and final outcome.

We keep these records for up to two years to ensure transparency and continuous improvement.

If you have any concerns or need help, feel free to contact us. We’re here to assist!